Digital Installment is an installment credit line that allows customers to make purchases first and pay for the bill or items later over time (loan tenor) with a lower interest rate, lower fee, higer loan limit and longer loan tenor then Wing Digital Loan.

All customers age of 18 – 65 years old

You can apply for Digital Installment via Wing Bank App when you make payment as follows:

• Make Bill Payment (exclude Finance function) in Wing Bank App when you have insufficient balance
• Top up Mobile phone in Wing Bank App when you have insufficient balance
• Purchase items in Wing Mall and select Wing Bank as payment method and you have insufficient balance
• Scan offline KHQR of Wing Bank Merchant with Wing Bank App and you have insufficient balance

No, you cannot ask Wing Agent to apply Digital Installment for you

The loan tenor varies from 3 months to 24 months according to customer profile

The interest rate is as low as 12% p.a.

The maximum loan amount varies according to customer profile

No collateral or guarantor is required

You will get the notification of the status instantly and the loan will be disbursed into your Wing Account upon approval and automatically transferred into merchant/biller account.

No, you can’t disburse the Digital Installment into your own account, but you can apply Wing Digital Loan instead if you have the demand to disburse the loan into your own account.

The fee charge is between 0% – 3% according to customer profile

You can payoff the loan via Wing Bank App by clicking on the loan icon, then click on your active loan and click on Payoff

Yes, the CBC information will reflect your payment history

You are encouraged to repay on time to have a good credit history. However, the penalty will be imposed for late payment with 2.25% per month on installment amount.

To comply with regulations, Wing will check CBC on your Digital Installment application. You have to consent for CBC checking before submitting the application.

You can contact to Wing Customer Service via:

• 023 9999 89
• 012 999 489
• or you can visit the nearest Wing Bank Branch

You can tap on “Loan” button in Wing Bank App and tap on the loan you would like to view your loan repayment schedule.

You will receive the App notification and SMS when your loan is approved. You can also check your application or loan status by tapping “Loan” button in Wing Bank App and view your application or loan.

No​ documents required

• Serey+ $1.5 includes: 15GB data, 100 On-Net mins, 100 On-Net SMS, valid for 7 days. To subscribe: *1615*150# or via Cellcard App
• Serey+ $4 Plan includes: 25GB data, 2,500 On-Net mins Calls, 2,500 On-Net SMS, valid for 28 days. To subscribe: *1615*400# or via Cellcard App
• Serey+ $6 includes: 60GB data, 150 On-Net mins Calls, 150 On-Net SMS, valid for 30 days. To subscribe: *1615*600# or via Cellcard App
• Serey+ $10 includes: 100GB data, 10mins Off-Net Calls, 200 On-Net mins, 200 On-Net SMS, valid for 30 days. To subscribe: *1615*1000# or via Cellcard App

To Subscribe Serey+ $1.5: Dial *1615*150#

To Subscribe Serey+ $6: Dial *1615*600#

To Subscribe Serey+ $10: Dial *1615*1000#

You will receive a confirmation SMS of your subscription from “Cellcard”.
In the Cellcard App your Serey+ subscription will be shown next to your main balance. You can also select ‘My Plans’ to see all your active subcriptions and remaining bundles. To download the App: https://bit.ly/ccappdl

Dial *1201# and press call.
In the Cellcard App your main balance is shown in the home page. To download the App: https://bit.ly/ccappdl

In the Cellcard App, select “My Plans” to see all your active subcriptions and remaining bundles. Try It now on Cellcard app

or Dial *1201# and press call.

The App is available to download for free on​ App stores, Play Store or Huawei App Gallery.
To download the App: https://bit.ly/ccappdl

Here’s some

• Ensure that you are in the service
• Clear your caches and/or close unused
• Enable the LTE
• Restart your phone or turning on/off airplane mode to refresh your session

If you are still facing issues, you can speak with one of our agents by clicking the chat icon on this website or on the Cellcard App.

To check your phone number, please dial *1202# or open Cellcard app.

Serey+ plans offer a large data allowance with no restrictions on specific websites, giving you the freedom to use your data as you wish. Serey+ plans also include On-Net minutes, Off-Net Minutes (Only for Serey+ $10), On-Net SMS, and the rollover of unused benefits, ensuring nothing goes to waste.

Serey+ plans are available to everyone, especially those who enjoy being online.

Your Serey+ plan will auto-renew if you have sufficient main balance. If not, you won’t be able to use data until you top up. Download the Cellcard App and top up here: https://onelink.to/cellcard_app

This feature helps customers better control their expenses and avoid fast depletion of their balance. Since data is the biggest consumer of main balance, Cellcard Serey stops your internet use when your data is exhausted.

Excess calls and SMS will be charged to your main balance.

Rollover means your plan will carry over the remaining internet data, On-Net or Off-Net call minutes, and SMS when you subscribe to or renew the plan before it expires.

To unsubscribe, dial *1200#.
Note: If your data is turned on when you unsubscribe, it will consume data from your main balance.

Customers can purchase subscriptions as gifts for their friends who are also on the plan. Users can send gifts to family, friends, or loved ones by following these steps:

• Dial the USSD short code:

*1615*Phone Number*100# for Serey+ $1

*1615*Phone Number*150# for Serey+ $1.5

*1615*Phone Number*400# for Serey+ $4

*1615*Phone Number*600# for Serey+ $6

*1615*Phone Number*1000# for Serey+ $10

• Log in to Cellcard App, select the plan you want to send, click on “Send Gift,” and enter the recipient’s phone number.

Dial *1201# or use Cellcard App.

For any inquiries, please contact Cellcard’s official number: 1204.

• Name in Khmer & English (Based on National ID)
• Address in Khmer & English (Current Address/Installation Address) 
• National ID card/Passport with Valid Visa (If they are a foreigner)  
• Contact number and Email address. 

• Call to 1204 Or 012 812 812 for detail information
• Customers can do signup via: https://cellcard.info/WEBCCHWSignup

The minimum agreement is 12 months, but the customers can pay from 3 months upfront, or 6 months, or 12 months, 18 months, or 24 months.

Customer CANNOT use their existing number to receive the free benefits.

Customers CAN UPGRADE SPEED during the payment term, and they need to pay additional fees. 

Customers CANNOT DOWNGRADE SPEED during the payment term, they will need to finish their contract first, then when they renew their contract, they can select the lower speeds. 

If the customer decides to terminate, the FREE SIMs including the benefits will be cut off from the sim and the number will become a normal SIM card. 

Customer can make payment at all Cellcard Stores, or through Bank App Transfers 

If customers need more routers, they can purchase the routers additionally with the below prices: 

• Nokia Wi-Fi Beacons: $42 

• HUAWEI Wi-Fi AX3: $59 

Cellcard’s Technical Team will collect back the ONU Built-In Wi-Fi from the customers. 

• 36 Hours within Phnom Penh 
• 72 Hours for Outside Phnom Penh area (including Weekends and Public Holidays) 

Each Social Pack is assigned with different and limited apps. Users can only use their assigned apps
from their bundle.

Yes, The smaller pack will roll-over unused bundle to the new plan and bundle will be accumulated to
one singlebucket.

Data for the apps that have subscribed is covered inside the app. However, some functions/features
that come from external sources are not covered. In case of the user has no balance or other data bundle,
user cannot use functions/features that come from external sources

In case user unsubscribes, the auto-renewal will be stopped, and the remaining bundle will be kept till

expires

If the user re-subscribes to the same bundle or different bundle, the old bundle is wiped out.

No. the bundle is covered for apps only.

To check or unsubscribe your plan, please dial *1200#! For more detail, please click here.

Yes. After payment is made, a receipt will be provided with options to save or print.

STEP 1: Enter your mobile number

STEP 2: Enter the amount you want to Top Up

STEP 3: Select Acleda in the payment options

STEP 4: Complete the Acleda Payment Information form

• Select Payment Options (Acleda Bank Account / Acleda ATM Cash)
• Enter Account Details
• Enter OTP

STEP 1: Enter your mobile number

STEP 2: Enter the amount you want to Top Up

STEP 3: Select Union Pay in the payment options

STEP 4: Complete the Union Pay information form

STEP 1: Enter your mobile number

STEP 2: Enter the amount you want to Top Up

STEP 3: Select Visa or Master card in the payment options

STEP 4: Complete the Visa or Master card information form

• Card Holder Name
• Card Number
• CVV/CVC
• Expiry Date

STEP 1: Enter your mobile number

STEP 2: Enter the amount you want to Top Up

STEP 3: Select Alipay in the payment options

STEP 4: Scan the QR Code on the screen with your Alipay App

STEP 1: Enter your mobile number

STEP 2: Enter the amount you want to Top Up

STEP 3: Select Wing in the payment options

STEP 4: Generate a security code to complete your purchase

How to generate a Security Code via USSD:

1. Press *989#
2. Enter your Wing Account Number
3. Select “Get 6-digit code”
4. Enter your 4-digit PIN
5. Your screen will show you the 6-digit security code for payment

How to generate a Security Code via the Wing Money Mobile App:

1. Open your Wing Money App
2. Go to app settings
3. Select “Get 6-Digit Code”
4. Enter your 4-digit PIN
5. A pop-up screen will show your 6-digit security code for payment

Accepted payment options include Visa Card, Master Card, Union Pay,​Acleda Bank, Wing, and Alipay.

Online Top-Up is a new digital service that allows you to Top-up your phone without scratchcards. Buying Online Top-Up requires online payment.

Call 1204 for assistance.

You can have up to 8 eSIM profiles.

Call the Cellcard Customer Care to block the number, then come to any Cellcard store near you to request for a new QR Code for the same number.

It is recommended to delete all profiles before sending the device for servicing. You can re-download your profiles later.

Yes, you can re-download the same profile on another device. Remove the eSIM from the previous device first.

After, scan the QR code (Voucher provided by Cellcard) to re-download the profile on the new device.

Yes, you can decide to delete/ enable any existing profile, download another profile, or add profiles in your eSIM.

Dial #5656# and press send.

Easily Verify Your SIM Card: Register it with your valid ID through Cellcard App with our Chatbot or Update Sim Profile Feature with the following instructions:

• Update Sim Profile Feature:
  Go to Cellcard App > Click on “Your Number” > View Profile > Update Sim Profile > Follow the instructions.
• Chatbot Feature:
  • Go to Cellcard App > Click “Chat” > Select “Chat with an agent” > Tell an agent to update your ID card and send your ID card picture (both sides) with your phone number and our agent will update your Sim Profile.
  • Download Cellcard App: https://onelink.to/cellcard_app

You can bring one of the following documents below:
Valid Cambodian Citizen ID card or

• Valid Government Employee ID Card with bearer’s address on or
• Valid National Police ID card or RCAF ID card with bearer’s address on or
• Buddhist Monk ID Card or
• Valid Passport or
• Valid Family Book or
• Valid Driver License

Both prepaid and postpaid customers can check their profile through #5656# and press send

No. It’s FREE of charge.

The list of VoLTE device models will be available on Cellcard website or you can check your phone settings by going into Settings -> Cellular -> Cellular Data Options -> Voice & Data -> VoLTE ON.

VoLTE is available in all 25 Provinces in Cambodia.

Enable VoLTE on your Smartphone Settings or call 1204 for assistance or CLICK HERE.

No, there will be no extra charges. Your calls will follow our standard voice charging rate.

Because your number has not been provisioned to use VoLTE yet, please call 1204 for assistance or visiting any Cellcard Stores.