About SIM Registration | Cellcard
About SIM Registration

How can I check if my SIM card is registered?

Dial #5656# and press send.

What should I do if my SIM card profile is not updated or if my SIM does not have a profile?

Easily Verify Your SIM Card: Register it with your valid ID through Cellcard App with our Chatbot or Update Sim Profile Feature with the following instructions:

  • Update Sim Profile Feature:
    Go to Cellcard App > Click on “Your Number” > View Profile > Update Sim Profile > Follow the instructions.
  • Chatbot Feature:
    • Go to Cellcard App > Click “Chat” > Select “Chat with an agent” > Tell an agent to update your ID card and send your ID card picture (both sides) with your phone number and our agent will update your Sim Profile.
    • Download Cellcard App: https://onelink.to/cellcard_app

What are the required documents to register a SIM card?

You can bring one of the following documents below:
Valid Cambodian Citizen ID card or

  • Valid Government Employee ID Card with bearer’s address on or
  • Valid National Police ID card or RCAF ID card with bearer’s address on or
  • Buddhist Monk ID Card or
  • Valid Passport or
  • Valid Family Book or
  • Valid Driver License

Can I check my profile even if I am on postpaid?

Both prepaid and postpaid customers can check their profile through #5656# and press send

Do I have to pay for checking my SIM Card profile?

No. It’s FREE of charge.

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Frequently Asked Questions

What are the benefits of Serey+?

  • Serey+ $1.5 includes: 15GB data, 100 On-Net mins, 100 On-Net SMS, valid for 7 days. To subscribe: *1615*150# or via Cellcard App
  • Serey+ $4 Plan includes: 25GB data, 2,500 On-Net mins Calls, 2,500 On-Net SMS, valid for 28 days. To subscribe: *1615*400# or via Cellcard App
  • Serey+ $6 includes: 60GB data, 150 On-Net mins Calls, 150 On-Net SMS, valid for 30 days. To subscribe: *1615*600# or via Cellcard App
  • Serey+ $10 includes: 100GB data, 10mins Off-Net Calls, 200 On-Net mins, 200 On-Net SMS, valid for 30 days. To subscribe: *1615*1000# or via Cellcard App

How to subscribe to Serey+?

To Subscribe Serey+ $1.5: Dial *1615*150#

To Subscribe Serey+ $6: Dial *1615*600#

To Subscribe Serey+ $10: Dial *1615*1000#

How to verify if Serey+ subscription was successful?

You will receive a confirmation SMS of your subscription from “Cellcard”.
In the Cellcard App your Serey+ subscription will be shown next to your main balance. You can also select ‘My Plans’ to see all your active subcriptions and remaining bundles. To download the App: https://bit.ly/ccappdl

How to check my main balance?

Dial *1201# and press call.
In the Cellcard App your main balance is shown in the home page. To download the App: https://bit.ly/ccappdl

How to check my remaining bundles ?

In the Cellcard App, select “My Plans” to see all your active subcriptions and remaining bundles. Try It now on Cellcard app

or Dial *1201# and press call.

How to download cellcard app?

The App is available to download for free on​ App stores, Play Store or Huawei App Gallery.
To download the App: https://bit.ly/ccappdl

How to make my internet faster?

Here’s some

  • Ensure that you are in the service
  • Clear your caches and/or close unused
  • Enable the LTE
  • Restart your phone or turning on/off airplane mode to refresh your session

If you are still facing issues, you can speak with one of our agents by clicking the chat icon on this website or on the Cellcard App.

See more FAQs