Cellcard eSIM | Cellcard
Cellcard eSIM

With Cellcard eSIM service, how many Cellcard numbers can be registered under one device?

You can have up to 8 eSIM profiles.

What should I do if my phone is lost or broken?

Call the Cellcard Customer Care to block the number, then come to any Cellcard store near you to request for a new QR Code for the same number.

Do I need to delete my eSIM profile prior to sending my device for servicing/ replacement?

It is recommended to delete all profiles before sending the device for servicing. You can re-download your profiles later.

Can I use my existing Cellcard profile on another eSIM device?

Yes, you can re-download the same profile on another device. Remove the eSIM from the previous device first.

After, scan the QR code (Voucher provided by Cellcard) to re-download the profile on the new device.

Could I replace Cellcard eSIM profile with another eSIM provider’s profile?

Yes, you can decide to delete/ enable any existing profile, download another profile, or add profiles in your eSIM.

© 2025, All Rights Reserved

Top Up

Customer Appointment

star New Feature Alert

Want to ask something? Good news, now you can check all the most recent answers to FAQs right here!

Frequently Asked Questions

What are the benefits of Serey+?

  • Serey+ $1.5 includes: 15GB data, 100 On-Net mins, 100 On-Net SMS, valid for 7 days. To subscribe: *1615*150# or via Cellcard App
  • Serey+ $4 Plan includes: 25GB data, 2,500 On-Net mins Calls, 2,500 On-Net SMS, valid for 28 days. To subscribe: *1615*400# or via Cellcard App
  • Serey+ $6 includes: 60GB data, 150 On-Net mins Calls, 150 On-Net SMS, valid for 30 days. To subscribe: *1615*600# or via Cellcard App
  • Serey+ $10 includes: 100GB data, 10mins Off-Net Calls, 200 On-Net mins, 200 On-Net SMS, valid for 30 days. To subscribe: *1615*1000# or via Cellcard App

How to subscribe to Serey+?

To Subscribe Serey+ $1.5: Dial *1615*150#

To Subscribe Serey+ $6: Dial *1615*600#

To Subscribe Serey+ $10: Dial *1615*1000#

How to verify if Serey+ subscription was successful?

You will receive a confirmation SMS of your subscription from “Cellcard”.
In the Cellcard App your Serey+ subscription will be shown next to your main balance. You can also select ‘My Plans’ to see all your active subcriptions and remaining bundles. To download the App: https://bit.ly/ccappdl

How to check my main balance?

Dial *1201# and press call.
In the Cellcard App your main balance is shown in the home page. To download the App: https://bit.ly/ccappdl

How to check my remaining bundles ?

In the Cellcard App, select “My Plans” to see all your active subcriptions and remaining bundles. Try It now on Cellcard app

or Dial *1201# and press call.

How to download cellcard app?

The App is available to download for free on​ App stores, Play Store or Huawei App Gallery.
To download the App: https://bit.ly/ccappdl

How to make my internet faster?

Here’s some

  • Ensure that you are in the service
  • Clear your caches and/or close unused
  • Enable the LTE
  • Restart your phone or turning on/off airplane mode to refresh your session

If you are still facing issues, you can speak with one of our agents by clicking the chat icon on this website or on the Cellcard App.

See more FAQs