Cellcard Home Wi-Fi

What documents are required to get from the customers?

Name in Khmer & English (Based on National ID)
Address in Khmer & English (Current Address/Installation Address)
National ID card/Passport with Valid Visa (If they are a foreigner) 
Contact number and Email address.

What number can a customer reach for any inquiries or issues?

Call to 1204 Or 012 812 812 for detail information
Customers can do signup via: https://cellcard.info/WEBCCHWSignup

How many months can customers purchase Cellcard Home Wi-Fi?

The minimum agreement is 12 months, but the customers can pay from 3 months upfront, or 6 months, or 12 months, 18 months, or 24 months.

Can customers use their existing number to replace the free sim?

Customer CANNOT use their existing number to receive the free benefits.

Can the customer’s request to change speed during their payment term?

Customers CAN UPGRADE SPEED during the payment term, and they need to pay additional fees.

Customers CANNOT DOWNGRADE SPEED during the payment term, they will need to finish their contract first, then when they renew their contract, they can select the lower speeds.

What would happen to the FREE SIMs that are given to customers when the customers decide to terminate the connection?

If the customer decides to terminate, the FREE SIMs including the benefits will be cut off from the sim and the number will become a normal SIM card.

How can customers make the payment?

Customer can make payment at all Cellcard Stores, or through Bank App Transfers

If the customers need more than 1 router, how do they get it?

If customers need more routers, they can purchase the routers additionally with the below prices:

Nokia Wi-Fi Beacons: $42

HUAWEI Wi-Fi AX3: $59

Will the customers need to return the ONU Built-In Wi-Fi after their subscription has ended and they are not willing to continue?

Cellcard’s Technical Team will collect back the ONU Built-In Wi-Fi from the customers.

After Payment, how many days will Cellcard need to process the installation so that the customer can start using?

36 Hours within Phnom Penh
72 Hours for Outside Phnom Penh area (including Weekends and Public Holidays)

Serey+ $1.5 includes: 15GB data, 100 On-Net mins, 100 On-Net SMS, valid for 7 days. To subscribe: *1615*150# or via Cellcard App
Serey+ $4 Plan includes: 25GB data, 2,500 On-Net mins Calls, 2,500 On-Net SMS, valid for 28 days. To subscribe: *1615*400# or via Cellcard App
Serey+ $6 includes: 60GB data, 150 On-Net mins Calls, 150 On-Net SMS, valid for 30 days. To subscribe: *1615*600# or via Cellcard App
Serey+ $10 includes: 100GB data, 10mins Off-Net Calls, 200 On-Net mins, 200 On-Net SMS, valid for 30 days. To subscribe: *1615*1000# or via Cellcard App

To Subscribe Serey+ $1.5: Dial *1615*150#

To Subscribe Serey+ $6: Dial *1615*600#

To Subscribe Serey+ $10: Dial *1615*1000#

You will receive a confirmation SMS of your subscription from “Cellcard”.
In the Cellcard App your Serey+ subscription will be shown next to your main balance. You can also select ‘My Plans’ to see all your active subcriptions and remaining bundles. To download the App: https://bit.ly/ccappdl

Dial *1201# and press call.
In the Cellcard App your main balance is shown in the home page. To download the App: https://bit.ly/ccappdl

In the Cellcard App, select “My Plans” to see all your active subcriptions and remaining bundles. Try It now on Cellcard app

or Dial *1201# and press call.

The App is available to download for free on App stores, Play Store or Huawei App Gallery.
To download the App: https://bit.ly/ccappdl

Here’s some

Ensure that you are in the service
Clear your caches and/or close unused
Enable the LTE
Restart your phone or turning on/off airplane mode to refresh your session

If you are still facing issues, you can speak with one of our agents by clicking the chat icon on this website or on the Cellcard App.

Prepaid Plans

Cellcard eSIM